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About Warranty Policy


We always provide customers with high qualified products, Our E-Cigarette products have passed rigorous quality control from our manufacturing. Although we do extensive tests before packing, we can't totally avoid this problem. So we provide you with a return policy.

 

You may encounter some problems when you receive the E-Cigarettes.

    

For example: the severe international shipping shock or volatile environmental conditions, such as temperature, humidity etc, some sensible electronic parts may encounter some problems when you receive it or use the electronic cigarette.

 

What is the warranty in KKEMC.com? 

 

KKEMC provides warranty for all products in our store. We will send replacement through China post or Hong kong post freely for all defective or malfunctioning products within warranty period

 

*The warranty is classified into two types: products with warranty period (3 months or 6 months warranty) and products only accept "DOA"(Dead on arrival).

*3 months warranty and 6 months warranty means 90 or 180 days from being delivered, not shipped.

*"DOA" stands for DOA which means product is found out to be defective as soon as you receive it

 

For example:

*1 months warranty: B+ 510 808D eGo series battery 

*3 months warranty: A+ 510 808D eGo series battery 

*6 months warranty: A+++ 510 808D eGo series battery, USB Charger, adapter.

*DOA: Atomizer, cartomizers, bottles, e-liquid.

 

Note:

The warranty period for each product could change but they will be stated clear in the product description, please read clearly before buying.

 


About Return Policy:

 

How to get new free replacements?

 

For items with 3 months and 6 months warranty:


*Send the defective or malfunctioning product back in your cheapest way.
*Place a new order for the product online


For DOA:


*No need to send the defective or malfunctioning product back
*Must contact us within 48 hours by email after receiving the defective product. Any overdue DOA replacement claim is invalid.
*Place a new free replacement order for the product online.

 

Note:

For all replacement orders, we recommend to send together with customer’s new order, which will enhance processing speed so that orders can be shipped out quickly.

 

 

How to send the defective products back?

 

For items under 3months or 6 months warranty:

 

*Send the product back in your cheapest way to our following address. please pay delivery fee in advance. 

*No need to send back defective products via registered mail but assume the sending postage.

Address:

To: Helen Ren

Address: 611 ROOM, Shenglong business building, 37-59 No Shilian Road, Luojiacun, Panyu district, Guangzhou

ProvinceGuangdong

Post code511406

CountryChina

Phone008613326457783

 

Please Note for Return package

 

*Remember to inform us the order number in your return package, either a note or something, for us to check and identify.

 

Customs Declaration:

 *The quantity and detailed description of contents should be electronics, never e-cigarettee-cigor e-liquid.

*Value should be between 10-50USD

*The defective or malfunctioning product should be sent out within one week after you inform us.

*If we can not get the track number which you send to us, we will not send the new replacement.

 

 

 

 


CONTACT US

HOTLINE:

+86-020-2983-3100

+86-133-2645-7783

EMAIL

sales@kkemc.com

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